For everyone
- Be respectful. No harassment, discrimination or threats.
- Keep chat and payment inside Bantu Now so you stay protected.
- Describe tasks and your skills honestly, with real photos.
- Report anything suspicious using the report button, or contact support.
For in-person tasks, especially companionship, hiking, driving and home visits
- Check the other person's verified profile, ratings and reviews before agreeing.
- Meet in a public place first for companionship or personal tasks. Hikes and outdoor activities should use well-known trails and daylight hours.
- Tell a friend or family member where you are going, who you are with, and when you expect to be back.
- Share your live location with someone you trust during the task.
- Do not hand over keys, ID, cash or valuables. Do not pay or accept cash outside the app.
- Leave at once if you feel unsafe, and contact us or the police (999) if needed.
For regulated work
- Solvers must hold any licence or competency the work legally requires, such as for electrical work.
- Posters should not ask for work that needs a licence from a Solver who does not hold one.
Our response. We may warn, restrict or ban users who break these guidelines, and we will cooperate with the authorities where the law requires.